Alkane Solutions provide the following specialist Support Services:
- Service Desk Support
- Extend your service desk capacity by engaging our team of expert technicians as an overflow facility. It’s evident that the frequency of incidents and escalations is not always consistent throughout the duration of a Business as Usual workstream. Businesses often experience peaks and troughs, possibly due to operating system upgrades, application upgrades and/or network upgrades. Employing full-time personnel isn’t the solution to temporary spikes in incidents. The more optimal and cost-effective approach is to utilise a temporary service to maintain business continuity.